Departmental Trainer - Food & Beverage Service

Job Description

DoubleTree by Hilton Resort & Spa Marjan Island is looking for a Food & Beverage Departmental Trainer to join the team! With 723 rooms, 14 food and beverage outlets, 7 Pools and a private beach, this award-winning property offers elevated comfort and food inspired by from around the world. The role reports to the Food & Beverage Manager and has liaison with L&D Manager and is a great opportunity to start or transition your career into an training role in the Hospitality Industry. Why Work for HiltonHilton is one of the largest and fastest-growing hospitality companies in the world, with more than 7,000 properties with more than 1 million rooms in 123 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100+ million members in our award-winning customer loyalty program, Hilton Honors. We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate. As a Food & Beverage Departmental Trainer, you would be responsible for:As a Food & Beverage Departmental Trainer you will assist in daily F&B operations and work with team members to demonstrate your abilities and have them gain knowledge in the hospitality industry. The candidate will work closely with the F&B Management and the L&D Manager. The nature of work will entail supporting the team in both daily operations, project management and strategic aspects of operations and training. As the Trainer for Food, Beverage & Events, you will be responsible for all training for our colleagues both on the job for skills and in classroom training for knowledge. You will be planning and conducting meetings with Managers to track performance trends and prepare action plans and training initiatives, as needed. You will also be working closely with our hotel L&D Manager in ensuring that all training as tracked, and records are maintained accurately. In addition to this, you will be working with the F&B teams, helping them understand their part in us delivering an excellent customer service and working closely with them to motivate them to achieve the desired results. Key responsibilities include:

• Coordinating and facilitating activities between the F&B Managers, Team Members and L&Dincluding meetings schedules, etc.
• Establishes communication with employees with F&B division to seek opinions and comments on employees training issues
• Managing Training programs as well as talent management activities including registration, administration and logistical or venue arrangements
• Observes, conduct daily On-Job-Training (SOP) within F&B division and provides feedback to the respective trainers.
• Develops new SOPs when needed or when new procedures are implemented. Implement SOP checklist /evaluation tracking system and ensure outlet trainers are completing it correctly.
• Maintaining training calendar, team productivity reports, updated curriculum versions
• Creating and Conducting training courses for team members on all relevant subjects
• Supervising and monitoring progress made via training programmes or schemes
• Ensuring employees receive statutory required training
• Communication, facilitating or improve Food Safety practice
• Supporting associate engagement projects
• Handling daily administrative tasks related to training
• Coordinate assigned Projects with partner departments

What are we looking forSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: .Hospitality - Were passionate about delivering exceptional guest experiences. .Integrity - We do the right thing, all the time. .Leadership - Were leaders in our industry and in our communities. .Teamwork - Were team players in everything we do. .Ownership - Were the owners of our actions and decisions. .Now - We operate with a sense of urgency and discipline Skills & Abilities:You should be a high-potential candidate who is passionate, committed and keen toestablish a career with Hilton with the following attributes:

• Ability to excel in a fast-paced and action-biased environment
• Detailed-oriented, structured, and organized
• Excellent communication and interpersonal skills
• Excellent command of spoken and written English
• Excellent analytical and numeracy skills
• Strong presentation skills and team member relations
• Proficient in Microsoft Office (focusing on MS Excel and MS PowerPoint)
• Excellence in technology such as adaptability to software and using new tools is required

Qualifications / Education:

• Currently a Team Leader or Supervisor in F&B Service with proven track record of training team members
• Graduate of Business or Hospitality

• Previous hospitality internships and experiences in Operating including F&B Service

Hilton Work PerksIn addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy person! In our hotel you will also benefit from a staff cafeteria for all meals, a five minute away shared accommodation and transportation. The role also includes all required residency and work permits.

Keyskills :

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.