Branch Manager

Job Description

Customer Service

• Approve opening / closing of all types of accounts for the branch (Individual / SME).
• Check and authorize all types of requests from customer.
• Check Norkom system for branch related customers & accounts opening.
• Check and approve all high level teller transactions as per the approved 1.5M 2nd level authorization limit and above for the branch.
• Verify customers signature against the specimen on Banks records.
• Ensure all customer requests are satisfied within the acceptable timeline.
• Approve all customer requests forwarded by branch to CBG Account Services / TBO for processing.
• Check, approve, Sign all letters in the branch
• Authorize customer account statements issued by the branch as per the bank policy.
• Check and authorize customer request for EAAIC redemption.
• Ensure all customer requests received are processed the same day.
• Ensure Banks policy on off-hours is followed
• Ensure users status closed in Globus at end of the day.

• Joint custodian for branchs Main Vault door.
• Joint custodian for customers Debit card, Returned chq, Chq book.
• Custodian of branch door keys & security alarm system code for the branch.
• Key / combination as detailed in Keys register on even date.
• Custodian of banks round stamp for the branch.
• Custodian of Safe Deposit Locker in the branch.
• Access Card no , 24 hours activated for all point of the branch.
• Others

• Daily branch reported printed / reviewed & signed.
• Daily review of the cheque returned report and reporting customers name to CBUAE, if applicable
• Daily vault cash bundle count at EOD to be conducted.
• Daily checking of branch surveillance recording system and ensuring that cameras are operating, recording clear images and the time is in sync with Globus time.
• Daily independent review of teller voucher against system generated report at EOD
• Daily reconciling / proofing of Manager Cheques, E Dirham transit accounts.
• Monthly Reconcile the numbered forms register against the actual stock
• Monthly review and approve KRIs in RCSA system.
• Monthly branch GL account proofing.
• Monthly reviews of the keys register Annual exchange of keys with the backup keys.
• Monthly, a surprise cash count needs to be conducted.
• Ensure strict adherence to SOPs and any change thereto are approved by Head of Distribution, regional heads.
• Off hours exercise in the branch is as bank policy.
• Ensure back door/ staff entrance door is not used during banking hours unless in case of emergency.
• Ensure that any untoward incident e.g. fights vandalism is reported immediately to the Head of Distribution, regional heads.
• Ensure all authorizations are as per the delegated authority and any transgression is immediately reported to Head of Distribution, regional heads.
• Any suspected/potential cash difference to be reported immediately to Head of Distribution, regional heads on the same day/day of cash difference.
• Reporting of financial errors, if any, through the LDM system, on the same day of error.

• Bachelors degree in any discipline with substantial credit and customer service experience in the branch network.
• 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.