Mall Operations Manager

Job Description

We are currently searching for a Mall Operations Manager to be part of our growing family within LACASA Mall located in Ramallah, Palestine.The candidate should hold a Bachelors degree with an MBA being preferable a Palestinian nationality and willing to work and be based as full-time employee in Palestine. He must be mall shopping management knowledgeable and able to demonstrate between 6-8 years experience of working as Mall Operations Manager or relevant similar experience in Gulf malls.If you believe that you are the one we are looking for, please submit your updated CV. Attractive benefits and salary will be given to selected candidate. Final offer will be dicussed based on experience.????????? Handling complaints and demands of tenants and working to remove the causes of the complaint and respond to their requests within the legal and contractual obligations????????? To prepare the yearly Marketing Promotion programs????????? Implementing expected service standards offered with the objective of superior guest client experience????????? Ensure that the Mall opens and closes in accordance with company standards????????? Manage and oversee the day to day operational problems in conjunction with Duty Managers Ensure that SOPs for the Mall security and housekeeping are monitored and followed????????? Ensure the workflow process is maintained and adhered to on a daily basis Ensure all compliance agreements in place with business partners shopping center agreements commercial agreements and working documents????????? Ensure day to day necessary permission for mall external suppliers and mall in house facilities to be generated and issued????????? Responsible for all circulars related to mall and tenants operations fit out work permits and high risk????????? Prepare routine reports with the objective of keeping the management informed about all issues relating to operations of the mall and take necessary action????????? Communicate job expectations delegate duties to the staff on daily weekly or monthly basis????????? Procedures Elevate any personnel performance issues to the Personnel Manager immediately Assess and evaluate training opportunities from observations and company defined best practices and make recommendations to the Personnel Manager and execute action plans.

Keyskills :
Operation Management