Site Supervisor / General Clerk III

Job Description

Supporting the Most Exciting and Meaningful Missions in the WorldSite Supervisor / General Clerk IIIWe have an exciting opportunity for a Site Supervisor in Birmingham, AL.The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location.?Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.?

• Reports directly to Regional and/or Deputy Regional Manager.

• Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.

• Oversees and monitors all Biometrics capture and Biometrics processes by observation and/or participation.?

• Manages staff scheduling to maximize the ASC?s designated capacity.

• Prepares and submits timely and accurate reports to the PMO.? This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested.

• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.

• Provides leadership, guidance, motivation and career development assistance to ASC employees.?

• Ensures adherence to company and Program workplace policies. Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.

• Maintains close coordination with the Regional Managers and Operations Coordinator.

• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.

• May perform other duties if assigned, after receiving Final Suitability Clearance and completing training.?

• Performs Biometrics Technician and Receptionist functions as needed.

• Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist.

• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.

• Maintains all documents and records required for the administration of the ASC.

• Submits timely recruiting and employment documents as required.

• Performs other related duties as assigned or requested.

Minimum Qualifications

• High School Diploma or equivalent.

• Ability to obtain and or maintain a government issued suitability investigation.

• 2-3 years of relevant experience such as customer service, administrative support or call center with at least two (2) years of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.

• All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.

• Must successfully complete all required training upon being hired.

Preferred Qualifications

• Valid Driver?s License as there may be requirements for mobile routes.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran?s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.EEO is the Law PosterEEO is the Law Poster Supplement

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