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Quality Engineer (Bilingual Korean/English)

1.00 to 10.00 Years   Qatif, Saudi Arabia   12 May, 2022
LG Electronics Alabama Inc.
1 Jobs Openings
Job LocationQatif, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Company:LG Electronics Alabama Inc. (LGEAI) - ServiceJob Function:EngineeringAt LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make Life Good - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.We are currently seeking our newest innovator to join our dynamic team as a Quality Engineer on the Customer Service Team!POSITION SUMMARYThe Quality Engineer will apply a professional level of analytical and reasoning skills to conduct data analysis, system evaluation, and product assessment to identify quality trends and areas for improvement with assigned products. This is a bilingual position (Korean / English).KEY RESPONSIBILITIES

  • Gather and analyze product quality data from the field that is related to customer service calls, repairs, and returns in order to identify quality issues or unexpected symptoms of products
  • Act as liaison between factory and customer service to expedite communication on quality issues, and work closely with manufacturing engineers to provide solution
  • Research competitor products to understand if similar quality issues are found within the market, and utilize information to aid in determining how improvements can be made to the companys products to increase overall quality
  • Test various components of quality control programs through data analysis, system evaluation, product assessment, product disassembly, and parts inspections to ensure conformity to specifications
  • Document quality issues for management review, prepare reports and report findings at various meetings and work groups
  • Perform audits to assure established standards of quality are maintained, and assist in the development of new quality measurement methods and procedures
  • Frequently review service bulletin to have accurate information available, including repair parts and service manuals, etc.
  • Develop and implement quality plans, programs, and procedures using statistical quality control statistics, six-sigma tools and data analysis
  • Propose and implement opportunities to streamline and redesign processes/systems to further strengthen internal controls, reduce quality issue costs, gain efficiencies and ensure end-users satisfaction by providing best quality product and service.
EDUCATION/EXPERIENCE:
  • Bachelors degree in Engineering field
  • Minimum 1 years field experience as it relates to the position
  • Intermediate level of knowledge in Microsoft Excel and PowerPoint
  • Strong analytical, organizational, and multitasking skills with general understanding home appliance functionality
  • Ability to communicate technical and non-technical information clearly
  • Must be able to work and interact with all levels of personnel
  • Certification in Six Sigma Green Belt or Black Belt preferred
  • Bilingual in Korean and English
LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.IND123#LI-TF1

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