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Coordinator Riders

2.00 to 5.00 Years   Qatar , Muscat   04 Apr, 2023
Talabat
Job LocationQatar , Muscat
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet /E-commerce
Functional AreaNot Mentioned

Job Description

Whats On Your Plate

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead the team to complete Ad-hoc tasks and projects
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items
  • Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level
  • Manage rider rooster with proper allocation of shifts/breaks/off-days etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipment
  • Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed
  • Groom rider quality (behavior, appearance, professionalism, presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance & rider behavior via on ground visits
What Did We Order
  • Bachelors Degree
  • 2+ years of experience in food/grocery tech industry is highly preferred
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal.
  • Influencer and negotiation with good public speaking and presentation skills
  • People management skills: Experience in managing a bigger group of people

Keyskills :

About Company

Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.

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