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Application Support Expert (L3 Engineer)

5.00 to 8.00 Years   Qatar   06 Mar, 2025
Starlink ME
500 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryConsumer Electronics - Telecommunications
Functional AreaNot Mentioned

Job Description

Key Responsibilities:

  • Provide expert-level technical support for enterprise applications, ensuring all issues are resolved in a timely and effective manner.
  • Troubleshoot complex application problems and identify root causes, providing solutions to prevent future occurrences.
  • Perform in-depth analysis of application errors, code issues, and integration problems, ensuring that critical business processes are not disrupted.
  • Work closely with application development teams to understand system functionality and provide efficient support.
  • Coordinate with vendors and third-party service providers to resolve application-related issues.
  • Assist in the deployment and release of new application versions and patches.
  • Monitor application performance to proactively identify areas of improvement, ensuring the optimal performance of business applications.
  • Document application issues, resolutions, and best practices for future reference.
  • Collaborate with infrastructure teams to ensure proper system configuration and application integration across platforms.
  • Participate in on-call rotation to provide 24/7 support in case of critical application outages.
  • Work closely with business users to understand their needs and ensure that application systems are meeting business requirements.
  • Support user training, providing knowledge transfer and troubleshooting guides as needed.
  • Maintain and update application documentation, including configuration files and change logs.
  • Ensure compliance with ITIL processes, including incident management, change management, and problem management.

Keyskills :

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