| Job Location | Port Said, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Healthcare Services |
| Functional Area | Not Mentioned |
Resolve customer and partner technical support issues through phone, web meetings,email and other channelsHelp team members in resolving support tickets and troubleshooting by acting as point ofescalation for difficult/advanced technical support issues.Identify and highlight best practices in support and contribute to a knowledgebase ofarticlesassist colleagues in knowledge and skills development in relation to PACSRIS field.provide a structured, informative and enjoyable support experience with timely andclear communicationdevelop strong relationships with clients, partners and co-workers.interact productively with sales people and the development teamlisten to customers and partners and understand their goals.articulate technical information in a manner that is suited to the customer or partner who has requested assistance.Provide first and second-level telephone Technical Support wherever required.Be available for after-hours telephone support.Provide support, guidance and assistance to Junior Technical Support Engineers.
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