| Job Location | Penang, Bayan, Malaysia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other |
| Functional Area | Not Mentioned |
****PERMANENT OPPORTUNITY**** Open to Local Malaysians. Shift Role: 24/7, 9 hours per shift. Minimum of 1 year of experience as a Quality Analyst. Location: Bayan Lepas, PenangResponsibilities: Construct searches and reports designed for automated analysis and topic identification inrecorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems, throughboth established industry best practices and creative innovations. Own on-time, accurate, quality analysis and reports/visualizations in tight alignment withspecified project objectives. Package, deliver, and at times present key findings and briefings. Conduct evaluations to identify areas of improvement. Monitor, analyze & audit trainees performance and call out any unusual trends. Identify training needs by working with operations team and QA.Requirements: Minimum 1 year of Quality Analyst experience. Fast learner who requires minimal supervision. Experience in preparing and presenting written project status reports and executive briefings. Phenomenal communication, presentation, and public speaking skills. Organizational and time management abilities. Critical thinking, analytical and decision-making abilities. People management.Kindly share resume to [Confidential Information]
Keyskills :
Presentation Critical Thinking Organizational Public Speaking analytical Time Management People Management communication
Company Description Archirodon , having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance. We have an outstanding record in completing major Energy, Marine, Infrastructure and Defense & Security projects around the globe and we pride ourselves on delivering over the years the kind of reliability and trust that the client has the right to expect from a major EPC contractor.
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