hireejobsgulf
Register for Job

Customer Relationship Executive

1.00 to 3.00 Years   Penang, Bayan, Malaysia   21 Jun, 2024
EasyParcel
Job LocationPenang, Bayan, Malaysia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery Imagine a delivery experience that transcends the ordinary - where each parcel represents not just a package, but a promise fulfilled, a connection made, and an opportunity seized. At EasyParcel, we envision a world where logistics isnt just about moving goods from point A to point B, but about empowering dreams and transforming lives.Do you thrive in a fast-paced environment and enjoy providing exceptional customer service Are you detail-oriented and have a knack for problem-solving If so, then we want to hear from you!EasyParcelis seeking a motivated and customer-focused individual to join our growing team as aCustomer Relationship Executive. In this role, you will engage with our valued clients, addressing their inquiries, resolving concerns, and providing support throughout their journey with usKey Responsibilities:

  • Serve as the primary point of contact for assigned clients, building trust and rapport.
  • Communicating courteously with customers by telephone, email and live chat.
  • Develop and maintain positive relationships with assigned clients, understanding their needs, preferences, and goals.
  • Respond promptly to customer inquiries and provide accurate information about our products/services.
  • Solving customers problems which may be complex or long-standing problems involving third parties in the process.
  • Provide exceptional customer support, troubleshoot problems, and resolve complaints effectively and efficiently.
  • Liaise with business partners and customers at the same time; not limiting to calls, emails and live chat, within the same period requiring multi-tasking skill.
  • Collaborate with internal teams (sales, marketing, support) to ensure seamless communication and alignment on customer expectations.
  • Ensure customer satisfaction by actively listening to their needs and going above and beyond to meet their expectations.
  • Follow up with customers to ensure their issues are resolved and their satisfaction is maintained.
Requirements:
  • Minimum 1 - 3 year of experience in customer service
  • Bachelors degree in Business Administration, Marketing, or a related field. Equivalent work experience will also be considered.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proficient in English and Bahasa Malaysia.
  • Mandarin language is added advantage as job may require dealing with Mandarin speaking customers.
  • Ability to multitask, prioritize, and manage time effectively.
  • Able to work under pressure when customer queries is high on certain days.
  • Positive attitude, empathy, and a genuine passion for delivering exceptional customer experiences.
  • Strong problem-solving and conflict resolution abilities.
  • Background on logistics and e-commerce is an added advantage.
We offer a competitive salary and benefits package, along with the opportunity to work in a dynamic and growing industry. If you are ready to take your customer service skills to the next level, we encourage you to apply!To speed up the hiring process, you may visit and apply via the link below as well.Kindly copy and paste the link below to your browser.Customer Relationship Executive https://easyparcel.larksuite.com/share/base/form/shrusHGCrNnbhjhVO7p7RslQK5c

Keyskills :
customer service Conflict Resolution communication e-commerce logistics Problem-solving

About Company

EasyParcel

Job Source: easyparcel.larksuite.com

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved