| Job Location | Other - Bahrain |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Operational matters Proactive attitude and open mind / adaptability for adopting new process and technologychanges. Effective supervision of customer?s services provided and facilities granted by the Bankthrough different operational units to the investors and financing clients through our businessunits. Effective centralization of card (credit and debit) operations. Financial management of the department, including but not limited to preparing andadministering the department budget in line with the Bank strategy, and ensuring that budgettargets are met. Serve as the department main point of contact only for critical and strategic matters;externally with management, other departments and third parties to and provide reports andresolve issues and internally to respond to employees requests, enquiries, grievances andresolve issues. The approach of main point of contact should not be construed as a restrictionon free flow of ideas and interactions of Banking Operations staff with other department. Proactive and prompt escalation of critical matters and any operational lapses / exceptions tothe DECO-SG. Coordinate the department logistics and resources.?Policies, procedures and processes Ensure compliance with Bank?s policies and procedures and other regularities. ??Responsible for the department policies and procedures to be comprehensive and updated. Significantly improve the efficiency across the department and strengthen internal controls.Mentoring, Appraisal, Training and Succession plan Provide effective delegation, monitoring and mentoring for an effective succession plan. Provide guidance, leadership, coaching and motivation to employees to create a positive,encouraging and effective working environment. Set and manage employees? short and long-term responsibilities and objectives in line withthe department plans and Bank's strategy to ensure smooth running of the departmentactivities and projects. Manage the employee?s performance appraisal, promotion, and salary increment and careerpath. Identify current and future training needs, provide training and professional development andmanage the department's training plan and professional competence to maintain a standardunderstanding among team members about policies, procedures, laws, rules, regulations andbest practices to ensure ongoing development. Emphasis on achieving time-bound cross training and multi-tasking across the BankingOperations staff. Coordinate with Human Resources, Banking Operation department's recruitment andselection process.Business Development Support Identify study and recommend areas of further development and quality improvement as wellas improvements in the existing services and products of the Bank. Assist in development correspondent banking relationship with Group companies, otherbanks and obtain maximum services at best prices and explore the possibility of rebateschemes.
Keyskills :
Head of operations
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