| Job Location | Nasr City, Cairo , Egypt |
| Education | Not Mentioned |
| Salary | $500 - $1,000 |
| Industry | Legal Process Outsourcing (LPO) |
| Functional Area | Not Mentioned |
? To plan, lead, motivate, guide, manage and grow the liabilities business.? Manage and direct liabilities sales team to achieve targeted volumes as well as service levels.? Responsible to lead, develop and motivate the liabilities sales team, including performance assessment and appraisal.? Provide leadership and motivate all reporting staff.? Monitor, review liabilities sales staff activity and provide guidance to develop/improve their skills & productivity.? Ensure achievement of set liabilities sales targets on an ongoing basis.? Provide on-the-job training to staff and encourage them to enhance their skills so as to provide quality service comparable to a world-class organization.? Ensure customer satisfaction to sell more effectively and expand our liabilities market share.? Resolve complex customer complaints.? Ensure perfection in documentation preparation and policy adherence.? Implement and maintain complete control aspects i.e. documentation, periodical dealer /client visits/call reports, and formal/informal market feedback to manage the portfolio effectively.? Develop and review processes to respond to customers? needs and more specifically optimize processes to improve service and reduce costs.? To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.? Ensure fraud awareness, compliance programs, procedures & policies adhere to all team members.? Provide regular Market feedback to the management to improve the quality, performance, and competitiveness of the bank?s products and services.? Identify and reward high performers? staff.
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