| Job Location | Nasr City, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Software Development |
| Functional Area | Not Mentioned |
* Implementer specialist meets with the client after a sale is made.* Instructs and trains users on use of ERP solution.* Good understanding of business and operational processes including Sales/ purchase, human resources, payroll, point of sale and all other business?s types* System analysis, He has tasks help project manager to leads a sessions to collect data, documents and other information and create specifications that describe how the system will be implemented for the client.* Following the meetings, the specialist implement a project plan and schedule that lists each task in the implementation project, the person with accountability for the task and the tasks due date.* Specialists distribute the project plan to the entire team to get their feedback and confirm the project milestone dates.* Troubleshoot and respond to system requests by providing detailed resolutions to supported customers within the per-determined time frame of the contracted service level agreement.* Follow up with customers whose issues are not closed to Identify solutions to work around open issues that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.? Complete, maintain all company paperwork in a timely, accurate and efficient manner along side the companys guidelines.
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