Presenting and demonstrating Alnafitha? S services to customers.
Build scope of work/low level technical scope based on the business requirements.
Deliver regional technical implementations and solution design within Alnafitha? services on customer?s sites and remotely.
Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technlogy.
Deliver solutions related documentations that could include scope of work / user manual.
Participating in building Alnafitha? s technical content library. Ex. Knowledge base and other technical contents.
Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
Mentor other team members on deployed solutions and best practices.
