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IT Help Desk - Level 2 Support - Multi-Vendor

2.00 to 10.00 Years   Nasr City, Cairo , Egypt   20 Jul, 2021
International IT Resources
1 Jobs Openings
Job LocationNasr City, Cairo , Egypt
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryIT Services
Functional AreaNot Mentioned

Job Description

International IT Resources seeks a knowledgeable and motivated IT Helpdesk - Level 2 to join our growing Managed Services team. The primary focus of this role will be day-to-day systems administration and advanced troubleshooting of Microsoft and VMware Distributed Systems.as well as some project support as needed

  • Support Active Directory in a multi-site environment
  • Administer Windows Server 2012/R2/2016/2019
  • Administer Exchange 2010-2019 servers, Office 365
  • Administer VMware environments, including Horizon View.?
  • Respond to post-project technical support calls that are escalated from Level 2 or Level 3 NOC center
  • Solve problems related to installation, implementation, maintenance and operations of hardware and software and related infrastructure components
  • Install, upgrade and remove server applications
  • Perform direct follow-up with clients regarding remediation where appropriate
  • Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
  • Document all policies, procedures and standards around the build and continuing operation of servers and systems
This is a Contract position offering comprehensive benefits, a competitive salary, paid training and progressive bonuses. This is a work from home position with the potential for some international travel as needed from time to time.

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