Act as IT single point of contact with the Ecommerce team
Determination / description of the needs in the form of a requirement specification. Description technical specifications in cooperation with the relevant departments.
Engage with business teams to understand key business goals and translate those to developments needed.
Processing and solving Service Desk queries in coordination with key users and corresponding specialist departments.
Provide software support and training for users.
Project coordination with software vendors.
Maintain operations budget, report on contracts and project status.
Effectively coordinate the E-commerce business requirements with the IT solutions teams and the IT development partners
Provide the E-commerce Product Managers with unbiased functional feedback
Participate in creating the E-commerce road-map that fulfills both the e-commerce business growth and the B.TECH IT standards
Optimize the operational and IT needs of the E-commerce business requirements
Adopt the Agile methodology while fulfilling the E-commerce business requirements with both the IT and development partners
Optimize the operational and IT costs of the E-commerce solutions
