| Job Location | Nasr City, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
?????????Responsible for completing assigned tasks by High Management?????????Provide documentation & code quality of assigned tasks & Complete assigned task within the deadlines?????????Representing Company in communications with corporate customers via telephone, written correspondence, or electronic service to assist customers in resolving technical issues involving Microsoft products and technologies.?????????Demonstrate strong interpersonal and communication skills while working with varying audiences from highly technical engineers to developers and architects, as well as executive-level management.?????????Demonstrate leadership through personal responsibility, accountability, and teamwork.?????????Apply a logical and methodical approach to remote problem resolution.?????????Creating and maintaining technical content including Knowledge Base articles, blog posts, whitepapers, training documents, etc.?????????Maintain strong working knowledge of all related products, technologies, and upcoming releases.?????????Drive a great customer experience with every support incident to contribute to customer loyalty and market share security and growth.. Opportunities to travel to other locations for training and meetings or to customer sites to assist with problem resolution may be available.
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