| Job Location | Nasr City, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
??Responsible for finishing the assigned tasks by the team leader.??Documentation of assigned tasks.??Complete assigned task within the deadlines??Managing cases, requests, and enhancements using online tools and processes??Troubleshooting the applications in scope and able to open the customization code and find out the issues that needed to be fixed (mainly in reports, data fix scripts, and queries).??Ensuring that client systems are fully operational and any loss of service is restored in a timely, and efficient manner??Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times??Problem determination, workaround resolution, root cause analysis, major incident management??Deployment of service releases, patches, requests, and customizations??Ensure that solution and application support documentation is maintained to the highest quality and accuracy? Provide support and identify all issues and prepare appropriate documentation all issues and solutions
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