B2B Senior Account Executive-Najf

Job Description

Description Zain Iraq is Actively recruiting to hire B2B Senior Account Executive Najaf who is responsible for providing support to sales channels to solve operational problems and solving complaints related to commission payment. The jobs in this level are responsible for handling the daily requirements of creation, activation, and de-activation of the SMS1000 accounts on AS and ensuring adherence with approved policy and regulations set for each process

• Understand B2B Strategy and plans and participate in the achievement of objectives and targets
• Implement Planning & Support Department policies and procedures
• Manage medium, large & strategic B2B clients
• Upsell/cross-sell products to increase sales and generate revenues
• Always maintain professional and courteous communication /quality of service with customers to maintain customer satisfaction
• Support new services and solutions development and management processes as required to ensure fulfillment of new products requirements impacting the quality of products provisioning
• Manage incoming/outgoing calls and emails of customers
• Add/remove service maintaining 95% of the complying with the departments established plan, policies, and procedures to ensure consistency in handling business cases and achieve targets
• Handle visitors requests maintaining the 95% SLA
• Manage cash deposits in the bank on a weekly basis
• Provide correct information and services to customers in a timely manner
• To maintain an average of 3 Calls/Customer/Month
• Handle All loyalty program activity through outgoing calls to promoting on new Offers, Promotion & to increase the loyalty.
• Ensure the implementation of proper preventive/corrective actions/improvement initiatives with Organizational Excellence to increase customers satisfaction

• Bachelors degree in business administration-related field or equivalent

• A minimum of 2 years of relevant experience with at least 1 year in a similar role

• Serving our Customers
• Achievement Driven
• Team Work
• Information Seeking
• Problem Solving and Creativity
• Relationship Building
• Initiative

• Financial Management
• Oral and written communication
• Written Communication
• Managing Information
• Technology Application

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