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Service Desk Engineer - Omani National

3.00 to 5.00 Years   Muscat, Oman   19 Jul, 2019
Wipro Limited
1 Jobs Openings
Job LocationMuscat, Oman
EducationNot Mentioned
SalaryNot Mentioned
IndustryInformation Technology
Functional AreaNot Mentioned

Job Description

  • Technical support
  • Ensure all tickets are logged as defined in the process
  • Desktop Troubleshooting (Email, IE, Network, Wi-Fi, Productivity Applications)
  • Ensure delivery commitments to client
  • Meet and exceed SLA / KPI targets
  • Maintain Good CSAT Scores
  • Publishing Daily, Weekly and Monthly Reporting to relevant stakeholders.
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Keyskills :
Service Desk ITIL Desktop Support IT Technical Support End User Support

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