| Job Location | Muscat, Oman |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
The Crowne Plaza Muscat OCEC is adjacent to the new Oman Convention and Exhibition Centre, an iconic landmark for Muscat and the Sultanate of Oman and will be an integral part of a larger mixed use development including a grade-A business park and shopping centre making it an ideal travel destination for both business and leisure traveler.Conveniently located 10 minutes from the new Muscat International Airport and Al Mouj Golf Course this new-build property will benefit from the purpose-built precinct that has a state-of-the-art exhibition centre with 22,000m of exhibition space. Overlooking the Wadi, this waterway and natural reserve is home to about 260 variety of Oman?s exotic birdlife and extensive parklands.The Crowne Plaza Muscat OCEC will boast extensive meeting and event facilities with a separate function centre that will include a spacious ballroom with terrace, a boardroom and three large meeting rooms with our Crowne Meetings Director to tailor our facilities to suit your event?s needs. The hotel?s master chefs will craft full banquet menus, customised cocktail receptions or refreshing working lunches for your events. The hotel will also benefit from five food and beverage outlets, with majority offering outdoor seating overlooking the invigorating wetland.? Answer phones and assist customers in making, altering, or canceling reservations? Respond to emails with reservation information, confirmations, and additional details ? Answer questions regarding rooms, facilities, rates, and events? Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations? Advise customers regarding ongoing promotions or available upgrades that may enhance their experience? Show complete product knowledge, understand rate structure and apply rate management? Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor? Maintain an accurate room status at all times? Ensure all incoming calls are answered as per the IHG standards, information received are inputted and check constantly the incoming e-mails? High school diploma or GED certificate? Excellent phone etiquette and verbal communication skills? Strong computer proficiency and email communication skills? Attention to detail and the ability to resolve customer issues? Flexibility - evening, weekend and holiday shifts are all part of the job
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