Onsite Technical Support Engineer

Job Description

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.As an Onsite Technical Support Engineer, you will be responsible for the monitoring and restoration of the service related to the project that you will be assigned to work on. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.What you will do

• Day to day monitoring of the system, network, application, and service alerts and provide first and second level of support.
• Respond to alerts by verifying, determining the cause, and resolving or escalating as necessary.
• Take ownership of customer issues reported and seeing problems through to resolution within SLA target times
• Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation.
• Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem.
• Work with customer?s and/or Channel VAS internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate customer?s and/or Channel VAS teams.
• Act as a Channel VAS local Single-Point-of-Contact for Operations-related matters and seek to accelerate progress of such matters.
• Create and maintain project-specific support documentation & procedures within Channel VAS? Knowledge Base.
• 2 or more years of working experience in Technical Support/NOC
• Good monitoring and analytical skills
• Good written and verbal communication skills
• Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
• Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Fluent in English
• Familiarity with JBoss, nginx, apache, asterisk, OpenSIPs
• Proactively work to identify ways to improve and streamline processes.

What you will bring

• Bachelor?s Degree in computer science or similar
• Availability to be working on shifts on a rotating schedule
• 2 or more years of working experience in Technical Support/NOC
• Good monitoring and analytical skills
• Good written and verbal communication skills
• Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
• Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Hands-on experience with SQL and/or Postgres databases.
• Hands-on Linux & Networking experience is required.
• Capable of understanding the technical aspects of complex systems.
• Fluent in English

Why you should applyWhat we offer:?? Flexible remote working?? Competitive remuneration package?? Extra day off on your birthday?? Performance-based bonus scheme??????? Comprehensive private healthcare insurance?? ?? All the tech gear you need to work smartOptasia?s Perks:?? Be a part of a multicultural working environment?? Meet a very unique and promising business and industry?? ?? Gain insights for tomorrow market?s foreground

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