Manager - E-Commerce and Digital Delivery

Job Description

End-to-end technical project management for the ?galaxy? omanir.com (main website, mobile website, app, check-in system, internet booking tool etc.).This involves:Project scoping and requirements collection with stakeholdersDefinition of functional specificationsIdentification of resourcesDefinition of project planContingency plans and escalations pathsProject budget definition and controlUAT and cutover planningProject status reporting, at project team and senior managerial levelManagement of solutions once in production. Accessibility, reliability, uptime, response timeFollow up on customer queries/complaints relevant to the products and services owned by the E-Commerce organization.Organize and conduct training sessions for all departments directly and indirectly involved with the developed products and services (namely, WWCC, Customer Care).Develop and maintain official Oman Air procedures for the activities which fall in the perimeter of responsibility of the department.Test any new development or enhancement to the system to support the effective operation of the business.? This involves liaising with external suppliers, testing of deliverables, and migration of data from existing systems and ongoing management of selected systemCreate and maintain a strategic roll out plan (consistent with the Department objectives) of new functionalities on the web site with specific focus on flight ticket sale, so that they are identified, planned and timed with clear dates.Project-manage the development of the Internet Booking Engine (IBE) on www.Omanair.com taking care of requirements, functional analysis and project management.Manage UAT on IBE software releases.Manage and develop electronic commerce inclusive of Oman Air?s Internet Booking Engine (IBE), Redemption Booking Engine (RBE) B2C and other portals, CMS (Content Management Systems), WCI / MCI (Check-In Systems) , MYB (Manage Your Booking System).Manages the day to day activities on the Internet Booking Engine as well as ensure marketing activities in relation to Sales on the WEB are correct and currently updated. The day-to-day activities would include site administration, storefront maintenance and support; handle web enquiries and support escalations.Provide alternative solution and recommend the best solution based upon fact and insights.Work closely with the whole organization to integrate electronic elements into all integrated communication programs and activities.Manage the development and release of Request for Proposal (RFP) for required systems for the commercial department.Maintain contracts with software vendors and ensure that Oman Air requirements and concerns are addressed by the suppliers.Continuously explore areas, identify opportunities and perform strengths and weaknesses assessment for markets to generate additional revenue / achieve cost saving targets.Undertake any other duties that may be assigned by Senior Manager E-Commerce or Manager from time to time.Deals with the internal departments and external resources to Implement and follow-up changes to the current and future set-up on the own web site to maximize sales while ensuring the efficiency of the various booking engines and other web tools.Manages the day to day activities on the Internet Booking Engine as well as ensure marketing activities in relation to Sales on the WEB are correct and currently updated. The day-to-day activities would include site administration, storefront maintenance and support; handle web enquiries and support escalations.

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