Guest Relations Supervisor- Female

1.00 to 10.00 Years Muscat, Oman 05 Jun, 2022

Job Location	Muscat, Oman
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Company DescriptionAt Anantara we always behave in the following way?

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
We use our initiative and always find the best way to solve a problem for a guest or a colleague.
We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
We always think of new ways to surprise and delight our guests.
We treat guests and colleagues with dignity and respect. Everyone is important.
We hold ourselves to the highest standards of honesty and integrity.
We are proud to represent our hotel and our country to guests from all over the world.

Facilitates an efficient arrival and departure formality for all guests.
Ensures that appropriate arrangements are made for all Special / VIP guests prior to their arrival (villa block, villa check, amenities, etc).
Coordinates the delivery of all special amenities and felicitation to guests.
Provides complete assistance to guests on arrival and departure (check in and check out).
Ensures accurate room folios / bills and ensures settlement of the same.
Responsible for an efficient, clean, safe and hygienic maintenance of all Front Office areas including the Lobby, Restrooms, Guest buggies, Luggage buggies, Guest transportation vehicles, library, boutique, Concierge and Back Office Areas.
Monitor daily departures and manage late departure requests in collaboration with arrivals expected.
Assist in the management, coaching and development of Guest Services Team member to ensure competent performance.
Ensure an arrival presence is maintained in reception at all times.
Ensure that each arrival and departure is met by a member of senior management.
Handles difficult situations effectively following resort policies and procedures.
Maintain an interaction with the guest capture their feedbacks.
Makes necessary recommendations to maintain top quality, fun filled and original programs for resort guests.

Additional Information- EuropeanSpeaker +

Keyskills :

APPLY NOW

Related Jobs