Groups and Events Manager (in English)

Job Description

Group and Events ManagerComprehensive consultation and mentoring of the Group & Event organiser under consideration of the client?s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel?s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.Kempinski Hotel MuscatLocated in the modern community of Al Mouj, Muscat, and encompassing over six kilometers of stunning coastline, Kempinski Hotel Muscat is an unparalleled luxury beach resort in the capital of Oman. The hotel features 310 comfortable rooms and suites, state-of-the-art meetings and events facilities, a business center, and an executive lounge. Ten world-class restaurants and bars provide a remarkable dining experience. Two swimming pools and a kids pool, a kids club, and a tennis court, along with various outdoor and water sports activities will ensure to spend an exciting and adventurous time. The hotel?s leisure facilities also feature a luxurious spa and fully equipped health club.Key Responsibilities:

• Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
• Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
• Apply the Kempinski MICE SOP?s from group enquiry to contracting.
• Ensure the ideal and most effective utilisation of the meeting and conference rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realise up sell possibilities to meet and surpass Group & Event budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
• Create activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
• Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
• Introduction of the Event Manager / Group & Event Coordinator to the client.
• Conduct exit interview with important customer after their event ? asking for future business.
• Cross-sell to other hotels within the Kempinski Group (and GHA).
• Conduct regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
• Proper maintenance of LOS/CAN and UNC business.
• Further administrative tasks and other possible assigned duties.
• Performs any other duties as assigned to them by management.

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