To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including hotel/services confirmation, guest preferences, booking supplements and payment details.
To have an in-depth knowledge and understanding of the operation of the business including all Hotel and services requests ensuring the ability to provide a thorough response to client enquiries.
To deal efficiently and politely with all telephone, email, internet and ?in person? enquiries.
To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
Closely coordinate with the operations department for all confirmed files to facilitate a smooth tour operation.
