| Job Location | Muscat, Oman |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Job Summary: As a ?all ?enter Representative you will be the frontline of an organization. Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company?s positive reputation.Responsibilities:Manage a high volume of inbound and outbound callsEscalate customer inquries to other departments and team members when necessaryProvide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happyKeep customers' information accurate and up to date on the CRM systemWork in line with company KPI?s regarding call volume and service levelsCollaborate with other call center representative to improve customer serviceSkillsQualifications:High School Diploma or aboveExceptional customer service, active listening, and verbal and written communication skills, professional phone voiceDemonstrated computer skills, able to pick up and learn new software quicklyNative Arabic speakerFluent English speakerAble to multi-task effectively and work in a fast-paced, dynamic environmentJob type and work schedule: full-time 6 days per week from 10 am till 7 pm or from 2 pm till 10 pmPay: starting from OMR 300Location: Oman Automobile Association, GhalaImportant: only Omani people will be considered for this role!
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