Senior Technical Care Specialist - Cloud

Job Description

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.Nokia is an equal opportunity employer that is committed to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.Profile:This vital role requires both in-depth & wider Cloud technology experience in customer facing environment. Also, critical to this role is the need for an acute understanding of the impact of mission critical activities in CLOUD.Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.:

• Work as SME to provide L2/L3 Technical Support on Nokia Cloud platforms and NCD
• Create and maintain a high level of skills in ?telco cloud? through training and technology watch (follow up on evolutions, open-source activities, standardization).
• Troubleshooting complex issues involving E2E analysis of interworking topics (Infra and application)
• 24x7 ROTA Support
• Ensures documentation and implementation of best practices / learnings (as received from other Market CTs and Global Customer contacts
• Debugging of problems: identifying and viewing logs, compare/contrast, investigation
• Responsible for multiple large-scale complex platforms and be expected to keep new product offerings on track Maintain functional and technical requirements
• Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls.
• Be able to communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer.
• Regular update of Case Handling tools (SF/Jira) and follow-up with 4LS/R&D on escalated topics

ADDITIONAL REQUIREMENTS:

• Capability to front-end the customer/internal stake holders at the senior management level
• Respond to and manage customer/internal escalations
• Get involve in early solution phase and ensure to provide and receive constructive feedback and maintain healthy relationship with stakeholders.
• Ready to go extra mile and flexible for working on-site and remote, Including off-business hours

Skillset/Experience:

• 3-4 years of experience on cloud technology is mandatory. Experience in telco cloud (e.g. ETSI MANO, OpenStack, SDN, Open-O, ONAP, SRIOV, OVS, DPDK)
• In-depth understanding of ?Cloud? technologies and ecosystem, Open Stack Architecture and the components
• Must know architecture, operations and be able to troubleshoot bugs within OpenStack to achieve root cause analysis
• Basic understanding of Agile, DevOps, CI/CD
• Understanding on all aspects of DevOps tool chain (Continuous integration, Continuous delivery, Test automation, Monitoring)
• Hands on experience of yaml and json language.
• Strong expertise on Nokia Cloud platform solutions (CBIS/NCS)
• Understanding of Nokia Continuous Delivery and its components
• Basic knowledge of Azure Fundamentals, Agile methodology and latest DevOps trends.
• Identifying relevant specific components and interfaces needed for a cloud infrastructure & virtualization platform.
• Cloud Management Platform (VIM controller)
• End to end architectural know how on Open stack components (RHEL host OS & Linux components)
• Working on SRIOV, PCI-PT, OVS compute nodes, Nova (Compute) knowledge
• Cloud - execution environment, cloud orchestrators, Knowledge on Performance tool like Zabbix, ceilometer
• Excellent knowledge onData centers, Compute, Storage (CEPH storage) and Networking-DC network virtualization based on SDN controllers and virtual switches
• NFV architecture
• Tenant virtual network implementation stretching across multiple NFVI
• Demonstrated experience in cloud administration in datacenter.
• Demonstrated experience in engineering and virtualization in the cloud environment including virtual machine deployment and management, cloud orchestration, service instantiation and assurance and cloud analytics(optional).
• Backup/restore and Upgrade rollback
• Linux distributions: Ubuntu, Centos, Red hat
• Live experience in deploying the Cloud Infra using Red Hat Open Stack using Triple O.
• Trouble shooting with OS for memory and CPU utilization breaches.
• Expert level Linux OS troubleshooting. Ability to troubleshoot issues with the underlying components of OpenStack when investigating incidents or testing new features and projects
• Demonstrated ability to use configuration languages like Puppet/Chef/Ansible/Salt/Bash to create automations and manage systems
• Understands service deployment using the Virtualization, Orchestration, Image, and Bare Metal Provisioning services etc.
• Strong in fundamentals including Networking, Security, OS concepts, Virtualization etc.
• Design, Implement and Maintain Cloud infrastructure and services
• Server Hardware and Software integration & testing, installation of virtualization services, Cloud, server OS, applications.
• Configuring storage, networking and security functionalities.
• Storage knowledge like HP, EMC and IBM LUN creation and allocation.
• Network Knowledge with create and assigning VLANS.
• Debugging of problems: identifying and viewing logs, compare/contrast, investigation
• Storage: manage, create, investigate performance issues, and debug.
• Experience with tcpdump, netstat and other network sniffing tools
• High Availability implementation experience; pacemaker, corosync, heartbeat (1|2)
• MySQL or another Database Administration
• Prior experience in Systems Architecture or Systems Engineering, Cloud, Network Operation are desirable.

Web/Application Development Skills Preferred:

• Write basic application in an object-oriented programming language like Python or PHP
• HTML and CSS
• Shell/python scripting.

Additional Information

Keyskills :