| Job Location | Morocco |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
BASIC PURPOSE:Provide support and clerical expertise to the Director of Sales, the PR Manager as well as the Sales Managers in a variety of ways that are critically important to successfully securing business as well as meeting the needs of the hotel?s clients. Respond to guest and employee inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons? policies.ESSENTIAL FUNCTIONS:Check voicemail/email messages Take messages and answer phones Prepare group agreements Review No Show list daily Answering telephones Daily mail, sort, distribute/copy Taking inquiries Individual reservation requests SA/VIP/Amenity requests Credit and billing procedures Waitlist procedures Handle & coordinate site inspections Golden merge (contracts, letters, proposals, etc.) Golden key operator responsibilities PR responsibilities as assigned by PR Manager Service group or road show needs Prepare meeting planner kits Attend and participate in sales meetings to enhance communication Liaison with Worldwide sales office in sales manager absence Assist with corporate sales trip preparation. Support and respond to sales manager inquiries when sales manager is away Assist with any projects assigned by Director of Sales & Marketing. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and management. Maintain a clean, neat and organized work area and file storage system. NON-ESSENTIAL FUNCTIONS:Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ?quick sets? or teardowns. Help develop and train on new sales procedures such as the Inquiry System, Meeting Broker, Golden, Cvent etc.KNOWLEDGE & SKILLS
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