Answering phones and assisting where needed in the restaurant operation
Coordinating guest reservations.
Communicating and building rapport with guests while providing above and beyond service to achieve maximum guest satisfaction
Confirm guest orders including any special needs or requests from the lounge server using the hotel?s point-of-sales system; check completed orders with the guest?s original order.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Work harmoniously and professionally with co-workers and supervisors.
Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
