Manager- Technology Account Management

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team ? one that makes better decisions, drives innovation and delivers better business results.Job TitleManager, Technology Account ManagementThe Technology Account Manager will carry out responsibilities detailed below in the assigned location within MENA West Cluster.Overview? Responsible for all aspects of the technology and operational relationship with the customer? Acts as a dedicated resource for key customers? Establishes working relationships with internal delivery teams, customer support teams and customer contacts? Helps identify business opportunities through understanding of the customer?s technology infrastructure? Partners with customers to develop annual business plans and conducts quarterly operational reviews- Support country strategy and planning, from a technology perspective- Grow and manage close strong working relationships with customers executive and decision-making-level contacts.- Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology- Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems? Ensures customers compliance with all MasterCard technology enhancementsExperience:- Knowledge of the financial services and the payments/card industry- Professional experience working in banking, technology, fintech- Committed to quality with a strong focus on customer needs- Strong interpersonal, verbal and written communication skills (English)- A team player who easily builds relationships- Disciplined in his / her approach, can manage tight dead lines and adhere to them- Fluent in French and EnglishCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard?s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard?s guidelines.

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