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Maghreb Head of Operations

1.00 to 10.00 Years   Morocco   07 Dec, 2022
DHL
1 Jobs Openings
Job LocationMorocco
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Organisational Background Information-BMR title / Role titleMaghreb Head of OperationsCorporate DivisionExpressBusiness DivisionOperationsBusiness UnitMoroccoOverall Role PurposeTo manage and control the Operations function and provide the needed resources to ensure that door-to-door profitability, service quality and cost performance levels are achieved within the budget limits.GradeGReports toCountry Manager + ME Head of OperationsAccountabilitiesKey activitiesOverall goals / Typical measuresCustomer: External

  • Manage the provision of operational support activities including Dispatch, Infrastructure, and Country Network Management, to meet day-to-day operational requirements and accommodate future capacity needs and performance objectives
  • Ensure that the security organization, processes and systems of all Operations activities meet customers? needs, regulatory requirements and internal standards.
  • Manage all aspects of Operations and drive optimum performance and processes in facilities.
  • Develop strong relationships with customers, partners and suppliers.
  • Maintain regular contacts and negotiate with regulatory authorities to ensure that the company?s views are well represented and to optimize legislative changes in Customs.
  • Liaise with M&S to provide Operational expertise to the customer and to ensure the value of service offering.
  • Meeting service and cost performance targets
  • Profitability, achieving budgeted targets
  • Network optimization across all operation
  • OCPM
  • Customer Satisfaction
  • Quality Assurance
Stakeholder: Internal
  • Member of the Country Management Board, contributes to strategy and decision making process
  • Implement and monitor OPS KPI?s tools and processes in line with Regional guidelines fulfilling business requirements
  • Monitor OPS cost performances and implement corrective actions plans
  • Country AOP Targets and objectives
  • OP?s business plan
  • OCPM
  • Service Quality Indicator
Process
  • Implement country OP?s strategy and plans.
  • Ensure that all Operations activities are supported by the best combination of processes, tools and a common IT platform.
  • Drive improvement of operational processes, facilities and capabilities, through the standardization and optimization of work method to gain productivity.
  • Initiate corrective actions to improve service quality and cost performance.
  • Prepare and monitor the country operational budget.
  • Implement Operational function Blue print and roles.
  • Quality certification
  • Quality service
  • Delivery service
  • Control performance to meet budget objectives and regional standards.
  • Actual vs. budget
People - Management
  • Attract, motivate and develop OPS team
  • Manage OPS team performance evaluati

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