Learning and Development Manager

Job Description

KEY FUNCTIONSPEOPLE1. Active in identifying staff development needs at an individual & group level2. Builds and maintains confidence and credibility with employees, supervisory and managerial staff3. Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved4. Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs5. Identifies breakdowns in systems and processes amongst or within departments6. Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives7. Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities8. Trains Managers and Planning Committee Members to facilitate training programs for their direct reports9. Partners with peers and superiors to determine performance gaps and learning needs10. Develops solid relationships with all new hires to act as a supporting role during their probationary periodPRODUCT1. Facilitate the Four Seasons Introductory Training Program modules (FSITP) for all new hires to standard2. Coordinate New Manager Orientation (NMO) and support those managers through the process3. Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs4. Co-facilitate and/or coach others to facilitate Management Development Programs (MDP) and Toolkits5. Coordinate and adapt the Supervisory Development Program (SDP) to local needs6. Rapidly create and develop blended learning programs that target management competencies.7. Participate in and support Hotel Committees (e.g. Safety Committee, Glitch Committee, Terry Fox Committee)8. Create and produce an annual Training Needs Analysis (TNA) and Training Plan9. Prepare and Produce monthly and quarterly Training Calendars10. Ensure Standards Training Manuals are updated and formatted correctly in departments11. Drive and participate in Standards achievement through testing, training, campaigns, and initiatives12. Produce relevant e-Knowledge Suite and Standards Testing Reports to determine trends and patterns13. Regularly benchmark the learning function with Corporate Learning Success LevelsPROFIT1. Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change2. Analyze service gaps in Glitch Reports, Guest Comment Cards, and Richey International Spotter Reports to improve service levels and close performance gaps3. Create and adhere to an annual budget for all training programs, initiatives, and learning resourcesKEY TASKS1. Prepare and maintain training attendance records2. Adhere to the guidelines of the Management Development Update (MDU)3. Assist in coordinating and participate in employee relations events4. Coordinate and organize programs facilitated by internal and external trainers5. Market the learning function?s programs, initiatives, and e-Knowledge Suite6. Communicate the effects of the learning function through bulleting boards and Planning Committee meetings7. Attend scheduled Learning Manager conference8. Comply with all company policies on ethics.9. The ability to ensure department training goals are set and achieved10. The ability to track department training hours monthly and annual for compliance and statistics

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