IT Co-worker (Application Support) - Morocco

2.00 to 3.00 Years Morocco 15 Aug, 2024

The core task of the IT Coworker is to ensure uninterrupted and efficient service be provided to the users and coworkers.

Ensure all IKEA IT applications / IKEA Business Tools in the store functioning well
Support IKEA coworker?s application like Navision , SMGF, DOMS, POS, PTAG,etc related issues.
Interact with business super users and get feed back/ requirements to improve application performance.
Maintain and Monitor all application tools.
Monitor daily backups of Application and SQL Databases. Troubleshooting and making sure to check if any failure of backups.
Monitoring and registering all the application related support for audit purposes in Support/ Helpdesk.
Perform preventive maintenance and routine monitoring to include creation and follow-up of applications
Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain
Documentation of all process and procedure.
Preparing business case for proposed solutions.

Keyskills :

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