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Guest Experience Agent/ Reservation

1.00 to 10.00 Years   Morocco   04 Jan, 2023
Four Seasons Hotels and Resorts
1 Jobs Openings
Job LocationMorocco
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.

  • Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
  • Handle guest complaints in accordance with Four Seasons policy.
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

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