| Job Location | Morocco |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
1. Encourage, supervise and mentor the team.2. Assist the Director of Security in establishing the schedule, manage the holidays and overtime recoveries of his team in line with the activity of the hotel.3. Follow up with the various service providers.4. Analyze and evaluate the work of his collaborators and return the annual evaluations within the deadlines requested by the P&C Department.5. Actively participate in service meetings.6. Take care of the minutes.7. Provide guests with pleasant, efficient and professional service in accordance with Four Seasons Standards.8. Support the integration and training of new employees and assist them in their tasks.9. Read the instructions of the day and follow them up during the shift.10. Transmit in a precise and clear way the instructions of the day so that the next team has all the necessary information to carry out a quality follow-up.11. Evaluate the quality criteria on each of its employees to ensure that the Standards are well acquired and put into practice in order to ensure consistency in quality of service.12. Provide training to hotel employees (FSITP, guides and queues, ...)SECONDARY FUNCTIONS:1. Ensure the follow-up and archiving of objects found in the establishment.2. Assist guests experiencing difficulties in using the safe available in their rooms.3. Assist clients in opening their room door in case of loss or non-functioning of their key.4. Welcome visitors, members of external companies by registering them.5. Fill out the handrail and keep up to date the lists necessary for the accomplishment of the various missions.6. Guide guests as soon as they enter the hotel and answer any questions they may have.7. Know the different services and benefits offered to customers and the schedules of the different points of sale.8. Ensure the cleanliness of the security station and the entrance of staff.9. Respect all the provisions applicable to employees: procedures corresponding to uniforms, time checks, hygiene.10. Communications skills (french and english)
Keyskills :
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