Agent de Réservation-1

Job Description

About Four Seasons Hotels and Resorts Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customised service. Currently operating 111 hotels, resorts and residences in major city centres and resort destinations in 47 countries, Four Seasons consistently ranks among the worlds best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.About Four Seasons Resort MarrakechAs the worlds leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 111 properties in 47 countries. Open since 2011, Four Seasons Resort Marrakech offers a vacation experience of unlimited variety, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honors include World Travel Awards Moroccos Leading City Hotel, Leading Hotel Suite, Leading MICE Hotel, Leading Spa Resort 2016.Responsibilities

• Handle incoming reservations, processes amendments and cancellations and enters these in the computer;
• Maintain complete knowledge of: All facilities/services, hours of operation, All guest room layouts, bed types, decor, appointments and locations, Room availability for any given day, Restricted dates, rates and room types, All room rates, packages and promotions;
• Maintain complete knowledge and comply with all departmental policies and procedures;
• Book and enter room reservation requests using the Property Management System with accurate information to ensure we exceed guests expectations;
• Update and check reservations ensuring a flawless check-in and check-out process;
• Run daily reports for department, operational departments, Sales & Marketing, General Manager and Assistant Manager;
• Answer phone inquiries in an efficient and friendly manner, using guest names and route calls to proper extensions;
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner;
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
• Assist customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions and the like;
• Provide the highest standards of service without sacrificing quality;
• Always maintain a professional image both in appearance/attire and conduct when dealing with the client and hotel employees;
• Organized with his colleagues in order to give continuity and feedback of the executed works, respecting the time;
• To communicate clearly and effectively within the team;
• To ensure that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.

• Luxury Hotel Experience Preferred as a Senior Bartender.
• Good Attitude.
• High level of communication in French and English.
• Moroccan passport holder.

• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Resort Marrakech offers to the guest a special care and a modern take on traditional Moorish architecture next to the Menara Gardens, we provide also to our employee a haven of serenity and a good work environment and a same level of care that we expect to be shared with our clients.

• Be able to follow and guaranty the ethics and values of our company such as trust, integrity, respect, honesty, and fairness on a consistent basis.
• Be a leader of the Golden Rule which is the foundation for all dealings with our employees and guests: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work.

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