| Job Location | Manama - Bahrain |
| Education | Diploma, Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
Key Responsibilities? Supervise all aspects of VIP & Restaurant operations ? Pro-actively assist guests to resolve any problems they encounter including post visit communications? Motivate team to ensure delivery of exceptional service at all times? Complete regular maintenance checks to ensure all amenities are of an appropriate standard and ensure repairs are completed in a timely fashion where required.? Support team in the operation as needed and be an example of great customer service.? Financial KPIs? ? Revenue Targets, Merchandising Profit Targets, Food Cost and profitability targets, Spend Per Head targets, labour CostPersonal characteristics? Able to remain professional and guide a team in a fast-paced customer service environment.? Excellent communications skills ? Quality service orientated with a ?Can Do? attitude, demonstrates a high level of initiative.? Strong Management & Leadership skills? Ability to coach and train staff members to realize their potential ? Analytical, methodical, accurate and with a strong eye for detail.? Able to develop innovative action plans to address issues highlighted from reviews? Ability to multi-task and meet strict deadlines ? Flexible approach to working hours and ability to adapt to a dynamic environment ? High Level understanding of what constitutes excellent customer service? Experience of handling VIP guests ? Able to build rapport with stakeholders at all levels Minimum experience? 7 - 8 years of experience in a high-end 5 Stars Hotel level or similar environment supervising/managing a team serving VIP guests? Experience in fine dining concepts of the Hospitality industry in a management role Minimum Qualifications/education? Certificate/Course/Diploma or Degree in Hospitality or significant F&B assistant management experience
Keyskills :
Operations Management Operations
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