Senior Operations Manager

1.00 to 10.00 Years Lahore, Pakistan 22 Aug, 2024

Job Location	Lahore, Pakistan
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Ensure all operations are carried out in an appropriate, cost-effective manner.
Improve operational management systems, processes, and best practices.
Ensure the organization?s processes remain legally compliant.
Formulate strategic and operational objectives.
Track and monitor all impound Service Level Agreements (SLAs) to ensure timely dispatch and completion of cases before client-required deadlines.
Perform quality controls and monitor production Key Performance Indicators (KPIs).
Find ways to increase the quality of customer service.
Report on departments performance.

Requirements

Minimum of 5-6 years of Customer Service / Call/Contact Center experience, with at least 3 years in a leadership position.
Strong understanding of the contact center environment and key levers to enhance performance and achieve targets.
Significant experience in developing others through coaching, actionable feedback, and hands-on leadership.
Must have great people skills, able to relate to and motivate people of diverse backgrounds.
Bachelor?s Degree or equivalent work experience.
Maintain the highest level of confidentiality.
Effective communication skills (verbal and written).
Excellent interpersonal skills.
Proficient computer skills, including working knowledge of Excel and Word.
Ability to multi-task, follow up, and meet deadlines.
Strong attention to detail.
Ability to identify discrepancies, research variances, and correct them.

Benefits

Keyskills :

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