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Product Manager Connectors (CTI, Voice)

1.00 to 10.00 Years   Lahore, Pakistan   22 Aug, 2024
ExpertFlow
1 Jobs Openings
Job LocationLahore, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Do you want to help shape our newly founded product management team and contribute to the growth of an international SaaS product company?We are looking for a Product Manager Connectors to join our newly founded Product Management team. You will be responsible for our connector product business interconnecting major CRMs (Salesforce, Microsoft Dynamics, ServiceNow,...) to Contact Centers (EFContactCeter Cisco, Genesys, Five9,....) and embedding our capabilities in these. You will be responsible for connecting to these providers marketplaces and defining the priorities for development.??Your Responsibilities:

  • Managing and expanding our 3rd party vendors and marketplaces for CRM / CTI connectors,
  • Utilize CRM marketplaces as lead generation channels, actively engaging with potential customers, responding to their inquiries, and maintaining our Marketplace subscriptions.
  • Ensuring we are always compliant and have our latest product information in place.
  • Regularly follow our partnerships and marketplaces for new certification requirements
  • Create product and marketing documentation, and videos by collaborating with our Marketing Department.
  • Conduct Market Research to stay updated on CRM industry trends, emerging technologies, and competitor offerings.
  • Research different CRM flavors, features, and functionalities to expand business.
  • You shape the future of our product. You will create business value by setting technical implementation goals every quarter. To achieve this, you will work with multiple Product Owners, responsible for implementing the solutions that you plan.
Requirements
  • Master University Degree (internal note: could be any degree, doesn?t necessarily need to be Engineering or Business)
  • 3 years of Product Management experience in the B2B IT sector
  • Experience in working with CRMs and a profound understanding of how CRMs work.
  • Excellent organizational and planning skills
  • Communicative personality, eager to learn and collaborate in a team
  • Very good written and oral English skills
The following experiences are an advantage:
  • Understanding how websites work in terms of URLs, tracking with cookies, Google Analytics
  • Understanding about APIs (REST,...) and software
  • Familiarity with voice or contact center technologies, in particular, CTI (TAPI, JTAPI, agent and media states)
  • Experience with CRM implementation and processes
BenefitsWhat we offer
  • Be part of a highly dedicated international and fast-growing IT product company with 170 colleagues
  • A personal workspace in one of our offices and also a home office option
  • An open-minded company culture where you are respected as an individual
We welcome candidates who are passionate about working in an international dynamic and fast-paced environment and who are excited about the opportunity to make a significant impact on our company?s growth and success.

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