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Experience Design Expert

1.00 to 10.00 Years   Lahore, Pakistan   19 Jul, 2022
PMCL-JAZZ
1 Jobs Openings
Job LocationLahore, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L2Location: LahoreLast date to apply: 27th July 2022What is Experience Design Expert?The role reports directly to the Team Lead and has 04 people reporting directly into it with an extended team of 08 team members.What does Experience Design Expert do?

  • Meet the relevant stakeholders concerning your team.
  • Develop understanding of your division, function, its structure, and your role within the microcosm.
  • Develop understanding of the customer touchpoints & experience.
  • Establish good relationship with relevant stakeholders of the team internal & external.
  • Auditing and evaluation of various digital and non-digital channels using Usability Heuristics and/or Gestalt Principles
  • Align focus of multiple stakeholders & the team toward a unified end-to-end experience for the customer, bringing together strategy and execution
  • Co-creating customer journeys with internal and external customers.
  • Involve stakeholders in User feedback sessions and convert these sessions into actionable insights.
  • Conduct user requirements analysis, task analysis, conceptual modeling, information architecture design and interaction design.
  • Design digital customer journeys to create wow experiences.
  • Apply rapid prototyping techniques to gather quick feedback on design.
  • Follow up on all changes that come out as an outcome of the HCD techniques.
  • Perform statistical analysis of the changes implemented (increased utilization, recall, time spent on IVR etc.) and their contribution to the incremental revenue.
  • Develop and build the customer experience design portfolio
  • Applying usability heuristics to web and apps and putting together a framework for UX evaluations.
  • Conducting in-depth research covering various research methodologies including digital/non-digital ethnography, competitive benchmarking, user intercepts, interviews, focus group sessions and Usability testing.
  • Conducting in-depth analysis of gathered data and synthesizing them into insights, barriers, and design opportunities
  • Work on mobile application screens, including navigation and workflows.
  • Conduct user requirements analysis, task analysis, conceptual modelling, information architecture design and interaction design.
  • Design digital customer journeys to create wow experiences.
  • Apply rapid prototyping techniques to gather quick feedback on design.
  • Follow up on all changes that come out as an outcome of the HCD techniques.
  • Perform statistical analysis of the changes implemented (increased utilization, recall, time spent on IVR etc.) and their contribution to the incremental revenue.

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