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Duty Manager-Hospitality -(H-381)

1.00 to 10.00 Years   Lahore, Pakistan   25 Apr, 2024
People
1 Jobs Openings
Job LocationLahore, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About the job Duty Manager-Hospitality -(H-381)DUTIES AND RESPONSIBILITIES:

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
  • Assists in VIPs arrival departure in absence of guest relation officers.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
  • Prepares and checks for VIPs arrival and escorts guests to rooms.
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Handles guest complaints and other related problems and reports on the Assistant Managers log book.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with credit manager.
  • To responsible for front office operation during the absence of Front Office Manager
PREREQUISITES:Must be able to communicate in English writing and speaking and other languages are advantages. Good & charming personality is important to be the Duty Manager in the way to represent himself on behalf of hotel management.Education:Graduates bachelor degree and/or diploma in hotel and restaurant management or other related fieldExperience:Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software (ERP), Telephone Switch board. Etc.

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