Customer Care Specialist - Bilingual

1.00 to 10.00 Years Lahore, Pakistan 09 Nov, 2022

Job Location	Lahore, Pakistan
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Provide customer support through inbound / outbound calls and emails for multiple clients.
Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
Demonstrate strong domain knowledge and communicate accurate information to the customers.
Use ticketing system and other software to enter and maintain relevant data.
Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
Meet all performance metrics on regular basis.
Maintain data confidentiality.
Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
Share reports on daily performance.

We are looking for:

Skills:

Excellent communication skills, both oral and written in English & Spanish.
Strong customer orientation.
Good arithmetic and computing skills.
Good analytical skills with an appetite for learning.
Quality conscious with attention to details.
Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
Ability to perform under stress.
Familiar with the use of business applications for routine operations.
Readiness to maintain flexible timings to serve global clientele across different time zones.

Keyskills :

APPLY NOW

Related Jobs