Workshop Manager

Job Description

Job Summary Workshop manager is responsible for controlling the quality of repairs, planning, leading, organizing and supervising the day to day safe and efficient running of the activities of the Workshop department, all activities on the floor & on sites handling different requests for maintenance of equipment?s and timely delivering of new equipment?s. Workshop manager should work towards achieving the best client satisfactions results by fastening the process of designating/ maintaining and quoting the service of equipment?s. The role also would require to support getting new service contract from customers and satisfy customer needs along with supervising handling of warranties claim.Key Commitment

• Adhere to workshop polices, process, proceduresas mentioned on operations polices & procedures manual and direct manager instructions
• Preparation of Annual Budget & projecting costs, ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
• Ensure that process of equipment service is to the market standards and to customer satisfaction
• Achieving target & increase in service sales, generating maintenance contracts and support all organization activities towards this direction.
• Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
• Provide on cycle ?feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
• Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
• Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly.
• Ensure that contracts are duly signed as per company requirements
• Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.

• Supervising & managing warranty claims with customers and principles from request until approval.
• Communicate with clients and ensure building better client relationship with proper follow up.
• Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries.
• Improve, monitor service sales & revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers.
• Analyzes deficiencies in equipment and supervises necessary repairs
• Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
• To plan, monitor performance & schedule technicians, material and equipment efficiently and within set time frames.
• To maintain effective lines of communication between the implementation and execution functions.
• To maintain and enforce a safe working environment
• Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time.

Keyskills :