VOIP Engineer

Job Description

OverviewThe VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruptionResponsibilities

• Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems. Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and a Gateway equipment, if applicable, on all networks. Collaborates with all sections within Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic. Offering a basic understanding of VMware?s vSphere infrastructure and the virtual networking components for troubleshooting purposes.
• Provides expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA?s Security Technical Implementation Guides (STIGs).
• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Ability to troubleshoot servers and infrastructure equipment
• Ability to assess networking requirements and provide solutions
• Ability to make accurate and independent decisions under pressure
• Experience with a customer service-oriented company
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously

Qualifications

• Minimum Qualifications
  • Bachelors Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
  • One-year related experience can be substituted for one year of education if the degree is required. One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelors degree in a Software Engineering or Business Information Systems discipline for three years general experience.
• Experience
  • The candidate should have: (1) at least five years of practical experience working with network and VOIP technologies; (2) a full understanding of Cisco Unified Communications Manager to include voice, video and IM capabilities: (3) experience working with Cisco Cube and Gatekeeper routers; (4) a high level of understanding and experience with data network systems, routing, switching, and layer 2 protocols; (5) a solid background with TCP/IP and must be able to troubleshoot all supported voice and video protocols. Experience with managing and troubleshooting Web-Ex is a plus.
• Certifications:
  • This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
  • IAT Level: IAT III
• Baseline:
• ? Cisco CCNP Security
  • CompTIA CASP ce
  • GIAC GCED
  • GIAC GCIH
  • ISACA CISA
  • ISC2 CISSP (or Associate)
• CE:
  • Cisco: CCIE - Certified Internetwork Expert - (Any)
  • Cisco: CCNP - Certified Network Professional - Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP - Certified Network Professional - (Any)
• Work Environment
  • Candidate must be able to lift, push and pull up to 40 lbs. The work environment will be 95% indoor and 5% outdoor. The outdoor work environment may exceed temperatures of 100 degrees Fahrenheit. Candidate must be able to physically withstand extreme heat.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Minimum Qualifications
  • Bachelors Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
  • One-year related experience can be substituted for one year of education if the degree is required. One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelors degree in a Software Engineering or Business Information Systems discipline for three years general experience.
• Experience
  • The candidate should have: (1) at least five years of practical experience working with network and VOIP technologies; (2) a full understanding of Cisco Unified Communications Manager to include voice, video and IM capabilities: (3) experience working with Cisco Cube and Gatekeeper routers; (4) a high level of understanding and experience with data network systems, routing, switching, and layer 2 protocols; (5) a solid background with TCP/IP and must be able to troubleshoot all supported voice and video protocols. Experience with managing and troubleshooting Web-Ex is a plus.
• Certifications:
  • This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
  • IAT Level: IAT III
• Baseline:
• ? Cisco CCNP Security
  • CompTIA CASP ce
  • GIAC GCED
  • GIAC GCIH
  • ISACA CISA
  • ISC2 CISSP (or Associate)
• CE:
  • Cisco: CCIE - Certified Internetwork Expert - (Any)
  • Cisco: CCNP - Certified Network Professional - Security (Cannot be used as a dual qualifier)
  • Cisco: CCNP - Certified Network Professional - (Any)
• Work Environment
  • Candidate must be able to lift, push and pull up to 40 lbs. The work environment will be 95% indoor and 5% outdoor. The outdoor work environment may exceed temperatures of 100 degrees Fahrenheit. Candidate must be able to physically withstand extreme heat.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems. Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and a Gateway equipment, if applicable, on all networks. Collaborates with all sections within Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic. Offering a basic understanding of VMware?s vSphere infrastructure and the virtual networking components for troubleshooting purposes.
• Provides expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA?s Security Technical Implementation Guides (STIGs).
• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Ability to troubleshoot servers and infrastructure equipment
• Ability to assess networking requirements and provide solutions
• Ability to make accurate and independent decisions under pressure
• Experience with a customer service-oriented company
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously

Keyskills :