| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Role Profile:The Training Supervisor is responsible for scoping, developing and leading the delivery of a training initiative to support the rollout of the Phonenix / Alshaya Transformation solutions.The roles primary purpose is to work with one or more of the projects within the Phoenix / Alshaya Transformation programme to ensure the required training needs are identified and met in an appropriate manner.The Training Supervisor will work with the Training Manager, Training Lead, Change Lead(s) and the Change Management Office to ensure the right methodologies, approach and capabilities are in place for each of the projects to ensure strong business engagement, adoption and ownership through the Training workstream.Knowledge:Bachelors degree in Social Sciences, Languages, or IT preferredCertified in one or more Project disciplines: Business Analysis, Value Analysis, Project Management, PROSCI, Agile Methodology, Lean, Six Sigma, Data Science, etc. (optional)Certified in one or more package software disciplines (optional)Certified in one or more industry disciplines: Retail, Supply Chain, Finance, HR, Digital, etc. (optional)Experience:Experience of leading (or been part of a substantial) a Training or Change Management workstream in a complex operating environment within a business undergoing transformational technology enabled business change (preferred)Understanding of End to End Change Management and/or Training process (preferred)Experience of working in a pressured, time-bound project environmentExperience of working within a customer orientated function and supporting transformation within this areaProven experience in working with a variety of stakeholders from different organisational levels and functions to achieve successful project outcomesRetail or service sector experience preferredExposure to embedding culture changeThe below Key Performance Areas include but are not limited to:Create, review and approve project Training Plans, feeding into the overall project planReview the Process & People Impact Assessments to create Course Curriculums, Course Structures and the detailed Training Needs AnalysisReview Training Needs Analysis documents created by Trainers to ensure completeness and accuracyWork with the CMO Communications team and Change Managers to create effective training communications, as well as reviewing any training communications created by the TrainersSupport delivery of project Change & Training Updates to Key Business Areas, including creating relevant materials, managing scheduling, and taking ownership for a business areaAttend Business Change Tracking Session per Project/Domain and Approve / Escalate Risks and Issues from a Training perspectiveManage Training input into Business Readiness processesSupport or Lead Super User / Champion / Ambassador Change Training and Project Induction Processes, Scheduling and Support Process Definition
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