Technical Support Officer

1.00 to 10.00 Years Kuwait 28 Dec, 2022

Job Summary/PurposeProvide technical support for optimum performance of IT infrastructure.Job Responsibilities

Install, configure and upgrade Windows operating system, Office packages and other software on desktops as requested by end user.
Upgrade PC memory, hardware and IT equipment?s firmware.
Periodic Monthly checkup for Windows, Microsoft Office and Adobe updates at user workstations in assigned locations.
Analyze hardware/software problems reported through IT Service Request and send hardware unit to Al Dhow Information Systems workshop for further investigation or replacement.
Verify availability of barcode identification numbers on new IT equipments and dispatch to respective locations after approval from Senior Group Manager, IT.
Update asset records of concerned resource profiles in IT Asset Systems.
Prepare assets track report containing updated locations of IT equipment and software installed in workstations, at concerned locations.
Maintain IT used /disposal assets per location.
Maintain record of obsolete IT equipment at assigned locations for shifting to Al Dhow Information Systems workshop.
Deploy patches, updates, remove/install programs, force policies as per the management recommendation.
Doing preventive maintenance, Cable arrangements, IT equipment?s (external/internal) maintenance ex PC, Laptop, telephone, printer etc, and IT room cleanliness as per IT ISO QMS standardization.
Provide required specification of IT equipment?s equipped with latest technology.
Maintain shift/amendments of the IT equipment?s inter/intra locations

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