| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail/Wholesale |
| Functional Area | Not Mentioned |
Role Profile:To effectively manage food complaints through root cause analysis and investigations in all markets. Ensure resources are effectively managed and controls are in place to deliver support as required by the business.The below Key Performance Areas include but are not limited to:Ensure food complaints and incident reporting processes are effective. Examine opportunities to improve ways of working to execute agreed service levelsManage Safety First, escalate software performance concerns and collate opportunities to improve the systemAmend complaints master data to ensure accurate information is shared with stakeholdersProvide data and analysis to QA managers and as required by the businessInterpret data, analyse trends, review corrective actions and advise brands accordinglyProvide additional stores QA support as required (New Stores Opening - Safety First, Safety First issues etc)Ensure stakeholders deliver to agreed KPIs and review performance on a regular basisLiaise with Field Managers in all markets to ensure immediate and correct investigation of food complaintsMaintain and share stakeholders reports as per agreed timelinesManage queries within the team and ensure training is delivered as neededAgree individual and team objectives and KPIs and manage performanceAny other duties to support QA function as required by line managerKnowledge:B.S. degree in Food Science, Food Technology or Food Microbiology preferred with 3 years food hygiene or other relevant food experienceDemonstrable and practical HACCP Knowledge and complaints management best practice is preferredExperience:Experienced in food manufacturing or restaurant operationsExperience in operating a laboratory to ISO 17025Familiar with best practice of food safety managementExperience in managing a team and in managing service providers
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