Store Supervisor

Job Description

Employment: Full Time Job Summary:The job holder of this position is responsible for assisting the Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Companys policies and procedures.Job Responsibilities:Organizational:Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent mannerOperational:Implement activities under minimal supervisionEscalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a mannerGuest Experience Focus:Build and maintain guest experience standards in order to build strong loyalty Ensure consistency in customer service delivered and handle all complaintsSales Focus:Assist in the achievement of sales target allocated to the storeParticipate with the sales executive team in generating sales through high selling techniques Manage VIP Guests relationshipsEnsure stock levels are maintained as per guidelines Ensure adherence to safety and security policiesStock Replenishment:Enter all received goods in Baan inventory and ensure proper record of all stock movements Order and replenish all goods to avoid any out of stock situationAssist the Shop Manager in preparing for inventory auditMerchandising:Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotationImplement all merchandising as per the Brands visual merchandising guidelines Conduct daily walkthroughs to check presentation standardsTeam Management Support:Understand and communicate the organizations priorities to ensure teams alignment with Groups objectivesPrepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staffsAssist the Shop Manager in defining areas of responsibility for each sales team member Manage, engage and guide the team reporting to the Store ManagerParticipate in relevant projects and community activities as and when needed REQUIREMENTS: Your Profile:Technical - Retail:Cross-Selling and Up-Selling:Knowledge of organizational strategies, tools and techniques for understanding the needs of retail customers; ability to leverage that understanding to create additional sales.Level 2 - Working experience:Assists in weighing considerations and selecting products or services for cross-selling and up-sellingCross-sells and up-sells retail products or services, or supports such, as part of current responsibilities.Uses available tools to research the buying history and preferences of customers. Shares appropriate product information with cross-selling and up-selling partners.Helps document target differentiators and create sales scripts for cross-sellers and up-sellers.Inventory Management (TRE):Knowledge of, and ability to develop and use, strategies, practices and tools for effectively managing local or distributed inventories of finished goods.Level 1 - Basic understanding:Interprets basic reports used for inventory management.Cites examples of seasonal considerations and adjustments to planned versus actual inventory. Demonstrates understanding of concepts and practices for inventory management.Describes the purpose of tools and benchmarks used for inventory management.Retail Trends and Directions:Knowledge of marketplace experience, developments and trends related to the retail industry; ability to use this information in support of organizational goals.Level 1 - Basic understanding:Locates relevant internal or external publications and other sources of information about trends.Demonstrates understanding of major trends and directions.Describes major trends associated with a specic type of retail market or channel.Discusses organizations position and plans with regard to key retail trends.Competencies:Being InclusiveCollaborating & Influencing with Respect & TrustCommunicating effectivelyDemonstrating Customer CentricityDemonstrating Personal Resilience & Adapting to ChangeDeveloping & Engaging EmployeesDriving ResultsTechnicalUnderstanding & Developing Self

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About Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.