Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals
Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support
Maintaining software applications, operating systems and regular maintenance.
Managing assigned projects and program components to deliver services in accordance with established objectives.
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
Complete time logs in Tiger paw within 48 hours of completing tasks to ensure accurate and timely time tracking, project management and billing of customers˙˙˙˙˙˙
Refine our VMware environment to provide a stable, enterprise-class virtual infrastructure.
Design, deliver and maintain solutions for the virtualized environment.
Develop methodology for workload profiling and optimization.
Monitoring virtual infra. within VC and SCCM for performance reporting and management.
Enable DR-capabilities by leveraging virtualizations features, automation and SRM.
Worldwide responsibilities and accountability for system and service performance, availability, planning, and customer satisfaction.
This is an individual contributor role working within a global ?follow the sun? team of enterprise systems administrators and specialists.
Researches current systems technology and serves as subject matter expert on complex systems processes and procedures.
Provides technical leadership to internal and external personnel on highly complex system installation processes. Mentors and provides guidance to less experienced personnel.
Provides technical leadership to appropriate personnel on highly complex system administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues.
Evaluates products and upgrades for appropriateness. Oversees and implements system upgrade strategies.
Leads the design, implementation, and maintenance of complex solutions. Coordinates activities with other technical personnel as appropriate.
Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance.
Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.
